Job Description

Micronet Global Services (Pvt) Ltd

WE ARE Hiring!

IT HELPDESK ENGINEER

AWISSAWELLA

Responsibilities

• Respond to user inquiries and requests for technical assistance
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Monitor and manage helpdesk ticketing system
• Provide timely and effective support to internal and external users
• Document and track all issues and resolutions
• Collaborate with other IT team members to solve complex issues

Qualifications

• Diploma in Computer Science, Information Technology, or a related field
• Proven experience as an IT Helpdesk Engineer or in a similar role
• Strong understanding of computer systems, mobile devices, and other tech products
• Excellent problem-solving and multitasking skills
• Strong verbal and written communication skills

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