Job Description
Job Vacancy: Payments Follow-Up & Recovery Officer
We are looking for a responsible, energetic, and result-oriented individual to join our team as a Payments Follow-Up & Recovery Officer. The selected candidate will be responsible for handling customer payment follow-ups, coordinating with accounts departments, and ensuring timely recovery of outstanding payments.
Key Responsibilities:
- Follow up on outstanding payments and send updated statements regularly.
- Make telephone calls and send emails regarding pending payments.
- Visit customers’ accounts departments to discuss and expedite payment collections.
- Coordinate closely with the internal accounts team for payment updates and documentation.
- Hand over pending documents related to payments and follow up accordingly.
- Submit weekly reports on outstanding balances, recovery progress, and actions taken.
- Maintain good customer relationships while ensuring effective recovery performance.
Requirements:
- Good communication and negotiation skills.
- Computer literacy is essential.
- Ability to communicate professionally via telephone, email, and in person.
- Willingness to use a personal motorbike for official visits (fuel allowance will be provided).
- Self-motivated, disciplined, and capable of working independently.
Working Hours:
- Weekdays: 8.45 a.m. – 6.00 p.m.
- Saturdays: 9.00 a.m. – 3.30 p.m.
- Sundays & Poya Days: Closed
Benefits:
- EFP / ETF benefits provided.
- Attractive salary package negotiable based on experience and qualifications.
Contact Details:
Phone: 0777133947
Email: lukshikan@rubya.lk