Job Description

SUPPORT ENGINEER / TECHNICAL SUPPORT & OPERATIONS SPECIALIST

Are you passionate about solving problems, supporting SaaS platforms, and ensuring smooth customer operations? Join our growing team and play a key role in delivering exceptional technical support and operational excellence in a modern cloud-based environment.

Core Knowledge Required

Candidates should have a strong understanding of:

• Multi-Tenant Architecture
• Role-Based Access Control (RBAC)
• Subscription Billing Flows
• User Onboarding Processes
• Notification Systems
• Audit Trail & Activity Tracking Systems
• Admin Approval Workflows

Preferred Technical Skills

• GitHub & Git Workflows
• Logging & Monitoring Systems
• Stripe Support & Billing Workflows
• Chatbot Support Operations
• CI/CD Awareness
• Cloud-Hosted SaaS Environments

If you see yourself suitable for the above position, please apply via

https://www.capsicumlabs.com/applyhere.php

CAPSICUMLABS IS A TALENT TECH COMPANY

www.capsicumlabs.com

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