Job Description
WE ARE HIRING
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We are looking for suitable qualified, service oriented persons with previous experience in similar capacity to fill the following vacancies immediately.
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RESERVATIONS EXECUTIVE | SENIOR RESERVATIONS EXECUTIVES
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RESPONSIBILITIES
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n- Handle all reservation inquiries received online or via telephone in a friendly, efficient, and prompt manner
n- Ensure all reservations are accurately recorded and entered in accordance with standard company procedures
n- Maximize conversion of inquiries and maintain relationships with guests by communicating in a clear, friendly, and polite manner
n- Provide timely updates to the management and colleagues regarding reservations
n- Coordinate daily with on-site teams
n- Respond to social media inquiries
n- Send out general emails that include special offers to travel agents and the guest database
n- Other duties as assigned by management
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KEY REQUIREMENTS
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n- A minimum of 3 years of experience in a similar position in the hotel sector is mandatory
n- Successfully completed O/Ls and A/Ls
n- Excellent phone etiquette and verbal communication skills
n- Proficiency in English
n- Strong computer proficiency and email communication skills
n- Attention to detail and the ability to resolve customer issues
n- Preference will be given to candidates who have worked at Central Reservations
n- Experience in handling allotments
n- Ability to coordinate with the hotels to ensure a smooth operation
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Please Submit Your CV to sales@chaaryaresorts.com
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Kataragama Road, Tissamaharama.
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Contact Us 076 097 0663