Job Description
Room Reservation Agent – Immediate Vacancy
Sri Lanka’s first property to earn the prestigious Heritage Grand classification, proudly carrying a 134-year legacy of colonial charm and modern luxury. Located in the scenic hill country, the hotel features 154 rooms, including luxury suites, 10 F&B outlets, and a range of exclusive facilities.
Key Responsibilities
- Manage room reservations through phone, email, website, and online travel platforms.
- Ensure accurate booking entries and updates in the reservation system (Opera PMS knowledge Required).
- Provide information on room types, rates, packages, promotions, and hotel facilities.
- Coordinate with Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth operations.
- Handle reservation changes, cancellations, no-shows, and special guest requests efficiently.
- Deliver excellent customer service and respond promptly to guest inquiries.
- Monitor room availability and support occupancy and revenue optimization.
- Process group bookings and maintain accurate guest and reservation records.
- Assist with upselling room categories and hotel services.
- Prepare reservation reports and ensure compliance with reservation policies and procedures.
Qualifications & Skills
- Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field.
- Previous experience in Reservations, Front Office, or Customer Service is preferred.
- Knowledge of Opera PMS.
- Excellent communication and interpersonal skills with strong customer service focus.
- Good organizational, time-management, and multitasking abilities.
- Proficiency in Microsoft Office and general computer applications.
- Understanding of hotel operations, reservation procedures, and revenue management principles.
- Strong problem-solving skills and a sales-oriented mindset.
- Ability to work flexible shifts, including weekends and public holidays.
- Positive attitude, team spirit, and commitment to delivering exceptional guest experiences.
If you are the ideal candidate for the above role, please apply with confidence by sending your application with two non-related referees to:
Email: [email protected]
Tel: 052 2222881
