Job Description
MANAGER – HR OPERATIONS
Human Resources Department
About The Bank:
Armed with a proud history of over 30 years, Pan Asia Bank is on an exciting growth journey, evidenced by an array of recognitions, including being honored as one of the Top 40 business entities in the country by Business Today, and top hundred companies by LMD.
Job Overview:
We are seeking a highly experienced and results-oriented professional to lead the below stated HR Operations functions, with primary responsibility for Payroll, Compensation & Benefits, Time & Attendance Management, and Employee Relations. This role requires a strategic thinker with strong operational expertise, exceptional attention to detail, and the ability to drive governance, compliance, and continuous improvement across HR processes.
Key Responsibilities:
- Lead end-to-end payroll operations, ensuring accuracy, timeliness, confidentiality, strong internal controls, and reconciliation of variances.
- Validate payroll inputs and ensure compliance with statutory requirements (EPF, ETF, APIT/PAYE, IRD).
- Design and implement payroll governance frameworks, including controls, approvals, audit mechanisms, and continuous improvements.
- Manage payroll vendors end-to-end, ensuring accurate processing, issue resolution, SLA adherence, compliance, and process optimization.
- Oversee compensation, benefits administration, rewards programs, and statutory reporting requirements.
- Establish and enforce time and attendance governance, monitor exceptions, and resolve discrepancies and overtime-related issues.
- Ensure seamless integration of attendance with payroll systems while driving automation and process efficiency.
- Analyze attendance trends and provide actionable workforce insights to management.
- Manage employee insurance administration, including enrollments, renewals, claims processing, compliance, and employee support.
- Lead employee relations, including disciplinary processes, investigations, and complex case management in coordination with EFC, ensuring legal and policy compliance.
- Advise and support managers on employee relations matters, ensuring proper escalation and adherence to regulatory and organizational standards.
Requirements:
- Bachelor's Degree in Human Resource Management, Finance, Business Administration, or a related discipline from a recognized university or a professional qualification in Human Resource Management.
- A full/part qualification in Accounting from an acceptable institution would be a definite advantage.
- Minimum 10 years of progressive experience in HR Operations, including at least 3 years in a supervisory or managerial capacity. Minimum 5 years of hands-on experience in Payroll, Compensation & Benefits Management is compulsory.
- Strong working knowledge of payroll legislation, statutory compliance requirements, and employee relations practices.
- High proficiency in Microsoft Excel is essential.
- Hands-on experience working with HRIS platforms and payroll systems.
- Strong analytical and problem-solving capabilities with a keen eye for detail.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to manage complex stakeholder relationships with professionalism, diplomacy, and tact.
Remuneration:
The successful candidates will be provided with an attractive remuneration package including fringe benefits, commensurate with industry standards.
How to Apply:
Interested candidates who possess the requisite qualifications, experience, and expertise in HR Operations, Payroll, Compensation & Benefits, Time & Attendance Management, and Employee Relations are invited to submit a comprehensive curriculum vitae outlining their relevant achievements and professional credentials. Applications should be submitted through our career portal by clicking on the APPLY NOW icon. All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
Assistant General Manager – Human Resources, Pan Asia Banking Corporation PLC, No. 450, Galle Road, Colombo 03
The Truly Sri Lankan Bank