Job Description
Your Potential... Our Platform... Unlimited Possibilities
We are in a rapid expansion of our operations and looking for ACHIEVERS to make our mission successful
Customer Relations Officer
Location - Head Office
Key Job Role & Responsibilities
- Handle incoming calls and respond to customer inquiries professionally.
- Direct customer queries to the appropriate departments for quick solutions.
- Manage and resolve customer complaints efficiently.
- Document all call-related information according to company standards
Profile
- G.C.E. Ordinal Level and/or G. C. E. Advanced Level (school leavers are encouraged to apply).
- Minimum 1 year previous experience in the field of Customer Care / Call Center / Telemarketing, preferably in the Motor insurance or financial service industries would be a distinct advantage.
- Excellent telephone etiquette.
- Excellent communication skills.
- Ability to work in a computerized environment.
- Attention to details and ability to work with strict deadlines Very good interpersonal skills
Application Instructions
- Forward your CV with 2 non-related referees to reach us before 20th June 2026
- Forward Indicate the position applied on the subject of the e-mail
- Only the short-listed candidates will be contacted and any mode of canvassing will be an immediate disqualification
Apply now ➜ careers@mbslinsurance.lk
Post - HR Division, MBSL Insurance Co. Ltd, No. 519, T. B. Jayah Mawatha, Colombo 10