Job Description
Executive - Customer Service
We are looking for a customer-focused, proactive, and detail-oriented professional to join our team as an Executive – Customer Service. The successful candidate will be responsible for managing customer inquiries, coordinating with internal teams, and delivering exceptional customer service while supporting the achievement of business objectives.
Key Responsibilities
- Manage customer and network inquiries, complaints, and escalations in a timely and professional manner.
- Coordinate with internal teams to ensure prompt resolution of customer issues.
- Monitor daily customer service operations to ensure smooth and efficient workflows.
- Prepare customer service reports and follow up on pending customer requests.
- Build and maintain strong relationships with customers, principals, and service providers.
- Ensure compliance with company policies, HSSE standards, and service quality requirements.
Skills and Experience Required
- Minimum 6 months' experience in a similar role within the logistics industry.
- Proficiency in Microsoft Office applications.
- Good written and spoken English communication skills.
- Strong customer service orientation with excellent interpersonal skills.
- Ability to multitask, manage time effectively, and work collaboratively in a team environment.