Job Description

CUSTOMER SUCCESS & PARTNER MANAGEMENT

SafeEye is a leading provider of cybersecurity services to local and global clients, backed by decades of combined industry expertise. We are a trusted partner to private and public sector organizations, helping our customers confidently manage cyber risk, respond to incidents, and build resilience in an increasingly complex threat environment.

Through our end-to-end portfolio of cybersecurity capabilities, SafeEye empowers organizations to securely accelerate their opportunities in the digital economy. Our services span consulting and advisory, governance, risk and compliance (GRC), incident response, penetration testing and assurance, security integration and engineering, cloud and identity security, 24/7 managed security services (SOC), and cybersecurity training.

Our strength lies in our people—a team of dedicated security professionals who bring deep technical expertise, curiosity, and a shared commitment to excellence in everything we deliver.

ROLES AND RESPONSIBILITIES

• Coordinate and manage client communications for managed service operations.
• Prepare and conduct client presentations, service review meetings, and status updates.
• Act as the point between clients and internal technical teams.
• Follow up on incidents, service requests, escalations, and ensure timely communication with clients.
• Assist in preparing reports, documentation, meeting minutes, and service-related communications.
• Support onboarding and relationship management activities for new clients.
• Maintain professional client engagement and ensure customer satisfaction.
• Coordinate internal team activities and support operational planning where required.

REQUIREMENTS

• Good communication and presentation skills.
• Basic understanding of IT services or willingness to learn.
• Positive attitude, coordination skills, and professionalism.
• Fresh graduates and interns with good potential are encouraged to apply.

If you feel this role is for you, please send your CV to hr@safeye.com.au

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