Job Description
Job Vacancies
Experience the timeless elegance of The Grand Hotel Nuwara Eliya, a proudly Heritage Grand-accredited hotel with over 200 years of history and 135 years of luxury hospitality. Featuring 154 elegant rooms, exceptional dining, and an award-winning garden, we invite passionate professionals to join our team.
Front Office Supervisor
- Proven experience with the OPERA PMS system.
- Sound knowledge of room allocation and room inventory management.
- Experience in cashiering and night audit operations.
- Ability to manage staff, duty rosters, and daily Front Office operations.
- Strong customer service and problem-solving skills.Excellent communication skills in English (additional foreign language proficiency will be an added advantage). A Diploma or Certificate in Hospitality Management, Tourism, or a related field will be an advantage.
Room Reservation Agent
- Handle room reservations via telephone, email, travel agents, and online booking platforms.
- Ensure accurate data entry and maintain reservation records in the system.
- Provide detailed information on room categories, rates, and hotel facilities.
- Coordinate with the Front Office, Housekeeping, and Sales teams to ensure smooth operations.
- Efficiently manage amendments, cancellations, and special guest requests.
- Deliver exceptional customer service and professional communication.
- Monitor room availability and maximize revenue opportunities. Fluency in English is essential; additional language proficiency will be a significant advantage. Mandatory: Sound knowledge of the OPERA PMS system.
Naturalist
- A qualification in Environmental Studies, Zoology, Botany, or a related field.
- Proven experience as a Naturalist, Environmental Educator, or in a similar role.
- Strong knowledge of Sri Lanka's biodiversity and wildlife. Excellent communication and interpersonal skills. Passion for conservation, adventure, and environmental sustainability. Fluency in English; additional language proficiency will be a significant advantage.
Welcome Ambassador
- Excellent communication and public relations skills.
- Ability to handle guest requests professionally and efficiently.
- Friendly, confident, and service-oriented personality.
- Well-groomed, presentable, and professional appearance.
If you have the required qualifications and believe you are the right candidate, please submit your application with the contact details of two non-related referees. Email: [email protected] Telephone: +94 52 222 2881
Website: www.thegrandhotelnuwaraeliya.com
