Student Enrollment Executive
About the Employer
Job Description
STUDENT ENROLLMENT EXECUTIVE
JOIN SAPIENTIA INSTITUTE – WHERE YOUR CAREER MEETS ITALY!
Sapientia Institute is a leading Italian language institute in Sri Lanka, proudly recognized as the only institute where all Italian language teachers are Italians from Italy.
We are looking for a friendly, energetic, and professional Student Success Executive / Student Enrollment Executive to become the first point of contact for our students. If you enjoy speaking with people, helping them achieve their dreams, and working in an international environment, we'd love to hear from you.
Key Responsibilities
- Handle all incoming telephone calls, WhatsApp messages, and student inquiries.
- Counsel prospective students about our Italian language courses and guide them through the enrollment process.
- Explain course schedules, fees, payment options, and available programmes.
- Follow up with prospective students and convert inquiries into enrollments.
- Maintain accurate records of inquiries, registrations, and student information.
- Coordinate with the administration team to ensure a smooth enrollment process.
- Deliver exceptional customer service to students and parents while representing Sapientia Institute professionally.
Ideal Candidate Profile
- Excellent communication skills in English and Sinhala (Tamil will be an added advantage).
- Friendly, confident, and professional personality.
- Strong interpersonal and customer service skills.
- Good telephone etiquette and communication skills.
- Basic computer literacy (Microsoft Office, Email, Google Workspace).
- Ability to use WhatsApp Business and social media messaging platforms.
- Well-organized, proactive, and able to work independently.
- Previous experience in customer service, student counseling, reception, front office, or sales will be an added advantage.
What We're Looking For
- Friendly and approachable
- Passionate about helping students
- Well-presented and professional
- Positive, enthusiastic, and self-motivated
- Target-oriented with excellent communication skills
- Able to build trust and maintain strong relationships with students and parents
- Well-organized, proactive, and able to work independently.
- Previous experience in customer service, student counseling, reception, call centers, front office, or sales will be an added advantage.
Why Join Sapientia Institute?
- Attractive remuneration package
- Performance-based incentives and rewards
- Career growth and promotion opportunities
- Comprehensive training and continuous professional development
- Opportunity to work alongside native Italian teachers from Italy
- Experience and learn about authentic Italian language, culture, and internal educational standards
- Friendly, supportive, and multicultural working environment
- Be part of a growing institution that is changing students' lives through education
How to Apply
- Please send your updated CV to: [email protected]
- Subject: Application – Student Success Executive
- Please include the following information in your email
