Junior Executive Application Support
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
WE ARE HIRING
JUNIOR EXECUTIVE APPLICATION SUPPORT
We are looking for a motivated and customer-focused individual to provide application support to internal users, resolve issues, and ensure excellent service delivery.
KEY RESPONSIBILITIES
- Manage and resolve tickets efficiently, ensuring timely responses to client and internal user request.
- Investigate and troubleshoot technical issues reported via email, providing clear solutions and relevant references.
- Monitor ticket backlog, conduct regular follow-ups with technical teams, and keep stakeholders informed for decision-making.
- Continuously evaluate processes, support non-development tasks, and recommend improvements to enhance service delivery.
REQUIREMENTS
- Bachelor's degree (completed or in progress) in Information Technology, Information Systems, or a related field, with experience in a customer service or support role.
- Excellent communication skills in English (both written and verbal) with strong client interaction abilities.
- Strong analytical thinking and problem-solving skills, with attention to detail.
- Well-organized and able to manage multiple tasks independently, with the ability to work under minimal supervision.
- Quick learner with the ability to adapt to new technologies and changing environments.
Retired professionals with relevant experience are encouraged to apply.
Interested candidates are invited to forward their detailed CV with contact details of two non-related referees, stating Junior Executive - Application Support in the subject line to: [email protected]
Closing Date: 25th August 2026
MBSL Insurance Company Limited - Head Office
519 T. B. Jayah Mawatha, Colombo 10
