Job Description
MANAGER – IT APPLICATION SUPPORT
We are seeking a highly experienced and dynamic professional to lead the Bank's IT Application Support function. This role offers an exciting opportunity to drive operational excellence, application stability, governance, and digital transformation initiatives across the Bank's technology landscape.
THE JOB
- Providing strategic leadership and direction for enterprise banking applications while driving digitization and Change-The-Bank (CTB) initiatives
- Ensuring the stability, availability, and performance of business-critical applications through effective application support governance
- Managing incident, problem, change, and release management processes while ensuring service continuity and operational resilience
- Leading root cause analysis initiatives and implementing permanent solutions to minimize recurring incidents
- Establishing and maintaining robust compliance, risk management, audit readiness, and regulatory governance frameworks
- Managing vendor relationships, service level agreements (SLAs), and third-party performance to ensure optimal service delivery
- Driving business continuity planning (BCP), disaster recovery (DR), and resilience management activities across critical applications
- Strengthening quality assurance, testing, automation, and process improvement initiatives to enhance operational efficiency
- Delivering executive-level reporting, management dashboards, and actionable insights to senior stakeholders
- Leading, coaching, and developing a high-performing application support team while fostering a culture of accountability, innovation, and continuous improvement
THE PERSON
- Possess a Bachelor's Degree in Information Technology, Finance, Analytics, or an equivalent discipline
- A Master’s Degree in a related field will be an added advantage
- Possess minimum 15 years of banking experience, including significant exposure to Information Technology functions within a banking environment
- Strong knowledge of Core Banking Systems, data structures, application support management, and technology governance
- Hands-on experience in managing large-scale application support environments, vendor management, incident management, and regulatory compliance
- Technical competencies in PL/SQL, Oracle, MS Project, MS Access, Advanced MS Excel, and related technologies will be advantageous
The position is at Manager Level.
Please login to https://www.ndbbank.com/careers to apply on or before 18th August 2026.
We will correspond only with the shortlisted applicants.
We are an equal opportunity Employer
