Job Description
WE ARE HIRING
CUSTOMER SUPPORT EXECUTIVE
- Handle customer queries and complaints received via email, chat, and phone calls, providing timely and professional responses.
- Manage a high volume of daily interactions, handling roughly 100 customer calls per day in addition to email and chat support.
- Follow agreed business processes, escalate issues when required, and resolve complaints within agreed timelines.
- Perform compliance checks on customer interactions and documentation to ensure adherence to company policies and regulatory requirements.
- Conduct customer quality assurance surveys and report findings to the Customer Care Manager.
- Collaborate with team members, provide feedback on process improvements, and maintain a positive team environment.
- Continuously enhance service knowledge to support effective customer assistance.
LOCATION
Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka
WORK HOURS
45 hours per week, rota-based. Shifts may start anytime between 6 AM and 11 PM UK time, including weekends as required.
WORK EXPERIENCE (MANDATORY)
Minimum 5+ years of experience.
ACADEMIC QUALIFICATIONS
A diploma or degree in Business Administration, with proven experience in customer service or operations coordination.
BENEFITS
- Paid leave, career upskilling opportunities, eLearning courses
HOW TO APPLY
To Apply, kindly click the below link
Website here
