Job Description
HAVE YOU GOT WHAT IT TAKES TO BE PART OF OUR WINNING TEAM?
ASSISTANT MANAGER - OPERATIONS
Ministry of Crab (MOC), among the most sought-after restaurants in the country, and ranked as one of Asia's 50 best Restaurants, is looking for an experienced Assistant Manager - Operations.
As the Assistant Manager - Operations, you will support the management team in coordinating the daily operations of the restaurant. This role also involves assisting with staff supervision, maintaining operational standards, and ensuring guests receive a high level of service while contributing to the overall efficiency of restaurant operations.
Key Responsibilities:
- Oversee day-to-day front-of-house operations, ensuring smooth and efficient service.
- Set and maintain high standards for customer service and guest satisfaction.
- Address customer feedback and implement improvements based on insights.
- Foster a positive and collaborative team culture.
- Performance Monitoring
- Monitor and evaluate staff performance, along with HO OPS
- Implement performance improvement plans when necessary.
- Collaborate with the Head of Operations - BOH to ensure seamless coordination between front and back-of-house operations.
- Address any operational challenges and implement solutions.
- Ensure consistency and quality of food and beverage service.
- Implement initiatives to enhance the overall guest experience.
- Stay abreast of industry trends and incorporate best practices.
- Assist in overseeing daily operational activities across departments to ensure smooth, efficient, and high-quality service delivery.
- Monitor guest service standards and respond to operational issues promptly to ensure a consistently high level of guest satisfaction.
- Coordinate with the maintenance team to ensure all facilities and equipment are maintained in optimal working conditions.
- Report regularly to the HO OPS on operational performance and key initiatives.
- Collaborate with HO OPS to align operational strategies with the unique offerings and brand identity of the Ministry of Crab.
Qualifications, Experience, and Skills required:
- Bachelor's degree in business administration, Hospitality Management, or a related field.
- Proven experience in an operations management role, preferably within the restaurant or hospitality industry.
- Demonstrated success in developing and implementing operational strategies to drive excellence and customer satisfaction.
- Strong leadership skills with a focus on hospitality.
- Exceptional problem-solving and decision-making abilities.
- Excellent interpersonal and communication skills.
- Strategic thinking with a results-oriented mindset.
- Proven ability to analyze and optimize restaurant operations.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and multitasking skills.
- Familiarity with food safety regulations and compliance standards.
If you have what it takes to join us, please send us an email with your CV and the names of two non-related referees within 10 days to [email protected]
