Call Centre & Patient Engagement In-Charge
Customer Service / Public Relations / Call Center
About the Employer
Job Description
CALL CENTRE & PATIENT ENGAGEMENT IN-CHARGE
Head Office
We are looking for a dynamic and motivated individual to join our Call Centre & Patient Engagement Team.
Requirements
- Diploma or Degree in Business Management, Healthcare Management, Marketing, or a related field.
- Minimum 3 - 5 years of experience in a call center, patient engagement, customer service or healthcare environment.
- Prior experience in supervising or leading a team is an added advantage.
- Excellent communication and interpersonal skills in Sinhala and English; Tamil will be an added advantage.
- Strong skills in patient handling, appointment coordination, complaint resolution, and customer relationship management.
- Ability to work under pressure and manage multiple tasks efficiently.
- Good knowledge of computer applications and call center systems.
- Positive attitude with strong leadership and problem-solving abilities.
If you possess the above qualifications and are looking for a rewarding career in a rapidly growing healthcare organization, we invite you to apply.
Please send your CV and the contact details of two non-related referees to: [email protected]
Care Line: 0117 463 600
Center for Diabetes Endocrinology and Cardio Metabolism
No: 21, Norris Canal Road, Colombo 10
