Job Description
JOIN US FOR A REWARDING CAREER
Trade Promoters Limited (TPL); established in 1976, TPL is the authorized sole distributor in Sri Lanka & the Maldives for Cummins Inc., USA, one of the largest diesel engine manufacturers in the world and a Fortune 500 company. TPL employs over 350 staff, is the most trusted partner in providing reliable solutions to the power generation and marine industry. TPL is well known for its engineering and technical expertise, and is able to deliver innovative solutions for any commercial, industrial, recreational, emergency, and residential power need.
POST OF OPERATION EXECUTIVE (WORKSHOP OPERATION)
Join our dynamic team and build a rewarding career with us. We are looking for a detail-oriented, responsible professional who is passionate about accounting and financial management.
Duties & Responsibilities
- Prepare weekly and monthly service and repair schedules by reviewing and incorporating any jobs rescheduled from the previous month.
- Contact customers to confirm daily and weekly visits.
- Share daily, weekly, and monthly job schedules with the team.
- Develop weekly tour plans based on the monthly schedule, coordinating closely with the workshop team and job owners.
- Open job orders and raise MRNs using the SAP ERP system.
- Update all service-related information in the HRMS.
- Follow up on day-to-day job progress, providing regular updates to the workshop team and job owners.
- Ensure proper job completion procedures are followed and verify that all completed jobs are closed in the SAP ERP system within the month.
- Manage customer interactions and assist in resolving complaints.
- Prepare daily and weekly reports on workshop performance, job completion progress, and job closing status in the SAP ERP system.
- Perform any other duties and responsibilities as assigned by TPL management.
- Proven ability to work across management reporting and shop floor execution, not one or the other.
- Hands-on experience with job allocation, technician scheduling and SRT / productivity reporting.
- Competence in preparing operational MIS and presenting performance data at management review level.
- Prior exposure to an automotive, generator or heavy equipment workshop environment will be added advantage.
Qualifications and Skills
- G.C.E O/L, G.C.E A/L,
- Full time or Part time Technical Qualification in Mechanical/Electrical Field, Diploma in Business Management or any other equivalent
- Minimum 1 or 2 years' experience in the same field.
- Good understanding of island-wide geographical locations and travel routes.
- An excellent communicator with the ability to convey information clearly and effectively.
- Strategic thinker with the ability to plan and analyze effectively.
- Strong problem-solving and negotiation skills.
- Excellent command of English and Sinhala.
- Strong IT literacy, including MS Word, Excel, and PowerPoint.
- Capable of working independently with minimal supervision.
Please forward your CV with names and contact details of two non-related referees within 7 days of this advertisement to [email protected]
