Customer Service Center Manager - Negombo
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Your Great Journey Starts with Abans
WE ARE HIRING
Customer Service Center Manager
Be a Part Of Our Journey To Create a “Better Way to Life”
What We Are Looking For
- Diploma / HND / NDT / NVQ Level 6 or higher in Electrical, Mechanical, or related field
- 3–5 years’ experience in service centre, operations, or showroom management
- Strong knowledge of customer service, inventory, and operations
- Leadership, communication, and problem-solving skills
- Financial awareness (budgeting, debtors, cost control)
- Ability to work under pressure
- MS Office and system proficiency
Key Responsibilities
- Drive revenue, profitability, and KPI targets
- Oversee service operations (installations, repairs, maintenance)
- Monitor technician performance, SLAs, and service quality
- Handle customer complaints and escalations
- Manage WIP, inventory, debtors, and reporting
- Lead and develop service centre staff
- Coordinate with internal departments
- Monitor fleet operations and ensure compliance
- Ensure continuous improvement, cost control, safety, and facility management
How to Apply
If you believe you are the right fit, please send your updated CV to the email below. Please mention the applied position in the subject line of your email.
Email: [email protected]
Phone: +94 70 627 2244
Abans Electricals PLC
