Job Description
Junior Executive - Global Shared Services
Location: HQ - Colombo, Sri Lanka
Key Responsibilities:
- Coordinate with internal stakeholders, overseas offices, agents, and customers to ensure smooth shipment execution and operational efficiency
- Process and monitor shipment pre-alerts, ensuring all required information is complete, accurate, and shared with relevant teams on time
- Create and maintain shipment jobs in CargoWise in accordance with customer requirements, SOPs, and company guidelines
- Update and manage shipment documentation, including Master Bills of Lading (MBLs), House Bills of Lading (HBLs), invoices, and supporting documents
- Perform Accounts Receivable (AR) and Accounts Payable (AP) activities, including cost posting, invoicing, and job financial management
- Provide operational support through the CargoWise platform, ensuring data accuracy and timely issue resolution
- Prepare and submit regulatory filings, including ACI, AMS, ISF, eManifest, and other customs-related declarations as required
- Liaise with customers, overseas agents, carriers, and internal teams to resolve operational queries and provide shipment updates
- Ensure compliance with company SOPs, customer requirements, and international trade regulations
- Maintain high standards of data accuracy, service quality, and operational excellence while meeting established KPIs and service level agreements (SLAs)
- Work on a rotational roster including day shifts, night shifts, weekends, and public holidays based on operational requirements
Qualifications:
- Partially or fully completed Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related discipline
- 2–3 years of experience in freight forwarding, logistics, supply chain operations, or a related field
- Strong analytical skills with exceptional attention to detail and accuracy
- Excellent written and verbal communications skills
- Strong organizational and time management abilities
- Ability to work effectively in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
- Prior experience in freight forwarding, logistics operations, or handling CargoWise will be a distinct advantage
- Proactive attitude with the ability to work independently and collaboratively within a team
Apply now:
Send your résumé to [email protected] within 7 days. Please include two non-related referees and mention the position in the subject line.
Disclaimer:
We may collect, process, and store your personal data as part of the employment process. This may include, but is not limited to, your contact information, employment history, payroll details, performance records, and any other data required for managing your employment, including payroll, benefits, and compliance with legal obligations. Your personal data will be treated with confidentiality and protected in accordance with the provisions of the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. You have the right to access, correct, or request the deletion of your personal data subject to applicable laws.
