Customer Relations Officer - Workshop Operations
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Customer Relations Officer – Workshop Operations
Locations: Peliyagoda | Borella | Union Place | Kurunegala | Negombo
Who Are We?
Boasting a rich heritage of more than 75 years in the Automotive industry, Associated Motorways (Pvt) Ltd. (AMW) are the authorized agents for vehicle brands such as Nissan, Suzuki, Renault, Yamaha and New Holland tractors, supported by AMW Capital Leasing & Finance. The company is also a major manufacturer and exporter of industrial tyres since its inception. AMW is also the exclusive distributor of BP Castrol Lubricants represented by a strong dealer network; island wide. The company is a fully owned subsidiary of the Al-Futtaim Group, U.A.E.
Overview of the Role
The Customer Relations Officer – Workshop is responsible for delivering a seamless and positive customer experience throughout the vehicle service journey. The role serves as a key liaison between customers and workshop operations, ensuring effective communication, timely updates, and prompt resolution of customer inquiries and concerns. The position focuses on enhancing customer satisfaction, strengthening customer relationships and contributing to continual service improvement through customer feedback and cross-functional collaboration.
Why Join AMW?
- Work with a globally recognized automotive brand
- Professional growth and development opportunities
- Exposure to modern automotive technologies and systems
- Dynamic and collaborative work environment
What Will You Do?
- Act as the primary point of contact for workshop customers.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Coordinate with workshop teams to ensure timely updates on vehicle repairs and service progress.
- Maintain strong customer relationships and ensure high levels of customer satisfaction.
- Follow up with customers after service completion and gather feedback.
- Support service campaigns and customer engagement initiatives.
- Maintain accurate customer records and service documentation.
What Eqiups You for the Role?
- Diploma or equivalent qualification in Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in customer service, customer relations, or a similar role.
- Excellent communication and interpersonal skills.
- Good computer literacy and proficiency in MS Office applications.
- Strong customer service orientation.
- Ability to work in a fast-paced workshop environment.
Required Skills to be Successful
- Strong customer service orientation.
- Effective communication and relationship-building skills.
- Ability to handle customer concerns professionally.
- Good knowledge of products and services and industry practices.
- Attention to detail and documentation skills.
- Ability to work in a fast-paced workshop environment.
Send your resume to [email protected]. Please indicate “Customer Relations Officer” in the subject line within 14 days of this advertisement.
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