Manager - Voice & Virtual Sales
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
GROWTH STORY
MANAGER
VOICE & VIRTUAL SALES
You should ideally:
- possess a Degree from a recognized university or a full professional qualification in a relevant field of study
- possess an MBA or an equivalent professional qualification as an added advantage
- have a minimum of 6 years of post-qualifying executive experience in banking, finance, sales, or a related field
- have proven experience in sales management, team leadership, and achieving business targets
- be knowledgeable in retail banking products, virtual sales operations, CRM systems, and lead management practices
You will be mainly responsible for:
- driving achievement of overall sales targets across all assigned retail banking products by translating business plans into actionable sales targets and monitoring performance against objectives.
- managing end-to-end lead management by allocating, tracking and following up on leads while providing timely feedback to Product Departments on lead quality and conversion outcomes
- monitoring sales call quality, customer service standards and responsible selling practices through regular evaluations, coaching and corrective actions
- leading, motivating and managing team performance, productivity, attendance and engagement while implementing coaching, training and performance improvement initiatives
- coordinating with Regional Managers, Branch Managers and other stakeholders to improve referral conversions, customer fulfilment and service delivery
- coordinating with Product Departments and internal support units to resolve operational issues, enhance sales execution and implement process improvements
- ensuring compliance with bank policies, regulatory requirements and operational controls while monitoring risks, safeguarding customer information and supporting audit requirements
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.
Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to [email protected] with the post applied for in the subject by 06th October 2026.
Chief Human Resources Officer
DFCC Bank PLC 73/5,
Galle Road, Colombo 03
0112 3500000 | www.dfcc.lk
DFCC Bank Keep Growing
