Job Description
Guest Relations Officer
The Bellwood Manor | Nuwara Eliya, Sri Lanka
The Bellwood Manor is an intimate 8-room luxury boutique hotel renowned for its personalised hospitality, refined elegance and exceptional guest experiences.
We are seeking an outstanding, service-driven Guest Relations Officer who is passionate about luxury hospitality and committed to maintaining the highest standards of service.
KEY RESPONSIBILITIES
- Deliver a warm and personalised guest experience from arrival to departure.
- Anticipate guest needs and exceed expectations at every opportunity.
- Handle guest enquiries and special requests with professionalism and efficiency.
- Coordinate with all departments to ensure seamless service delivery.
- Resolve guest concerns promptly while maintaining the highest standards of hospitality.
- Promote the hotel's facilities, dining experiences and signature experiences.
- Build lasting relationships that encourage repeat visits and positive guest reviews.
WHAT WE OFFER
- Competitive remuneration, staff accommodation, uniforms, meals and other employee benefits.
REQUIREMENTS
- Previous experience in Guest Relations, Front Office or luxury hospitality is preferred.
- Fluency in spoken and written English is essential; proficiency in additional languages will be an advantage.
- Impeccable grooming and a professional, service-oriented attitude.
- Excellent communication, interpersonal and organisational skills, with a proactive approach and exceptional attention to detail.
- Strong computer literacy, including proficiency in Microsoft Office; experience with hotel property management systems (PMS) is highly desirable.
- Ability to remain calm under pressure and resolve challenges with confidence.
- Ability to work flexible shifts, including weekends and public holidays.
- A genuine passion for delivering exceptional guest experiences while upholding the highest standards of luxury hospitality.
HOW TO APPLY
Please email your CV together with a cover letter to: [email protected]
