Banquet Sales Executive | Reservation Agent
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
WE ARE THE MOST PRESTIGIOUS, LUXURIOUS HOTEL & LARGEST BANQUET OPERATION IN KURUNEGALA. WE ARE SEEKING SELF MOTIVATED AND ENERGETIC CANDIDATES FOR THE FOLLOWING POSITIONS.
Banquet Sales Executive
- Provide compelling communication to potential guests about the brand, facility and menus
- Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members
- Oversee event execution through entree service whenever possible to ensure proper timing and complete Guest satisfaction
- Possess in-depth knowledge of all food and beverage menus
- Responsible for achieving the budget goal for Banquet and catering and maximize the revenue
- Manage activities of Banquets services in specific area MICE or Weddings and improve productivity, quality, service, creativity, and guest satisfaction
Reservation Agent
- Handle reservation inquiries using computerized reservation systems to book rooms and restaurant reservations for customers.
- Provide information about services, rates, and availability.
- Process payments for reservations and issue confirmation details to customers.
- Assist customers in planning travel or accommodation arrangements by offering recommendations and information about different options.
- Handle changes, cancellations, or upgrades to existing reservations.
- Resolve customer complaints or issues related to their reservations.
- Work closely with other departments, such as sales and front desk, to ensure seamless customer service.
- Maintain accurate records of reservations and transactions.
Prerequisite
- Possess a degree/diploma/professional qualification from recognize professional institution
- Exceptional analytical skills, interpersonal skills and team management skills
- A warm personality & positive work attitude
- Passion for delivering exceptional levels of guest service
- Excellent command in English language both written and verbal
- Minimum 5-7 years experience in hospitality industry
- Age below 40 years
Selected candidates will be provided with accommodation, uniforms, meals on duty and an attractive remuneration package
Forward your CV to [email protected]
076 012 4445
No 57, Dambulla Road, Badagamuwa, Kurunegala. | www.epitomehotel.com
