IT Executive – Hansagiri Group-Beruwala
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
IT Executive – Hansagiri Group-Beruwala
Hansagiri Group is a diversified Sri Lankan business group with interests spanning retail, distribution, wine imports and distribution, tea manufacturing, plantations, hospitality, energy retail, and automobile trading. Built on a foundation of entrepreneurship and responsible business practices, the Group has steadily expanded its presence across multiple industries while maintaining a strong commitment to quality, reliability, and customer satisfaction.
Guided by innovation, professionalism, and integrity, Hansagiri Group remains focused on sustainable expansion while creating long-term value for customers, partners, and stakeholders.
The group employs over 1000 people across multiple business locations.
We are looking for a passionate, enthusiastic and dynamic individual to join with us as IT Executive.
JOB SUMMARY:
IT Executive provides technical support and assistance to end-users, primarily focused on troubleshooting hardware, software, and network-related issues. This role also involves performing routine maintenance, managing helpdesk tickets, and ensuring smooth operations for all internal IT systems.
The position continuously scans the external world to evaluate available technologies, those adopted by competition, adjacent industries, and peers.
KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLE:
- Manage and maintain the overall IT infrastructure of the Group, including network connectivity, hardware, software, databases, CCTV and other related systems.
- Ensure all systems are secure and operational.
- Execute daily/monthly routine IT infrastructure activities.
- Collaborate with IT team, external vendors to identify and fix technical problems.
- Respond to and resolve incoming helpdesk requests via phone, email, or in-person, providing timely solutions for technical issues.
- Diagnose and troubleshoot CCTV, hardware, software, and network-related issues for internal staff.
- Install, configure, and maintain computers, printers, peripherals, and other IT equipment.
- Perform routine system checks, software updates, and hardware repairs.
- Manage and track helpdesk tickets, ensuring efficient resolution within SLA (Service Level Agreements).
- Assist with setting up new user accounts, configuring email, and maintaining user access.
- Support IT department in network administration and system maintenance tasks.
- Collaborate with other departments to understand their IT needs and provide appropriate technical support.
- Document troubleshooting steps, solutions, and common IT problems for internal reference.
- Provide training to staff on basic IT systems and software.
- Follow IT security policies and assist in maintaining the integrity of IT systems.
- Maintenance of the IT asset inventory. Ensure IT asset inventory is tally with the Fixed Assets Register.
- Research and develop new systems and technology solutions to improve operations.
- Ensure all the agreements and support contracts are up to date.
QUALIFICATIONS AND EXPERIENCE:
- Proven experience in IT support or helpdesk operations.
- Familiarity with common IT tools and software applications (Microsoft Office, email systems, antivirus software, etc.).
- Professional certificates – Microsoft, CISCO
- Minimum 1 years of experience in a similar role
An attractive remuneration package with excellent opportunities for career development is on offer for the right candidate.
Interested candidates are invited to send their updated CV with contact details of two non-related referees within 14 days to:
Head of Human Resources
Hansagiri Group of Company, 586, Galle Road, Beruwala.
Email: [email protected]
Phone: 0779084658
