Job Description
Reservations Manager
Be a part of our hospitality journey...
We are looking for a passionate, energetic and experienced Reservations Manager to join our hotel team and take charge of delivering seamless reservation experience while maximizing occupancy and revenue.
Key Responsibilities
- Manage and oversee the daily operations of the Reservations Department.
- Handle individual, group, corporate and online reservations.
- Maximize room occupancy and revenue through effective inventory and rate management.
- Monitor room availability, bookings, cancellations, no-shows and overbookings.
- Ensure accurate and timely processing of all reservations.
- Maintain strong relationships with guests, travel agents, corporate clients and online booking partners.
- Ensure all reservation procedures and hotel policies are consistently followed.
- Prepare reservation reports and provide regular updates to management.
- Handle guest inquiries, special requests and reservation related concerns professionally.
YOUR SKILLS & EXPERIENCES
- Minimum of 3-5 years of previous experience in a Reservations Manager role within a hotel
- Strong knowledge of hotel reservation systems and online booking platforms.
- Excellent communication, interpersonal and organizational skills.
- Strong understanding of room inventory, rates, availability and revenue optimization.
- Strong leadership and team management skills.
- A professional, guest-focused attitude with excellent attention to detail.
- Ability to work effectively in a fast-paced hotel environment.
WHY WORK FOR ACCOR
- We offer an attractive remuneration, service charge, medical insurance, meals and welfare.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Pullman Colombo City Centre
24 Srimath Anagarika Dharamapala Mawatha – 00300 Colombo Sri Lanka
Tel +94 117 450 450 pullman.accor.com
HOW TO APPLY: Send your updated CV to [email protected]
Hospitality is a work of heart.
