Job Description
CUSTOMER CARE CUM RECEPTIONIST
We are looking for a smart, dynamic, and customer-focused individual to join our team as a Customer Care cum Receptionist. The ideal candidate will serve as the first point of contact for visitors and clients while ensuring a seamless customer experience through efficient handling of inquiries, CRM updates, and front-office operations.
KEY RESPONSIBILITIES
- Welcome and assist visitors in a professional and courteous manner.
- Manage all incoming calls, emails, and inquiries promptly and efficiently.
- Maintain visitor logs, manage appointments, and ensure smooth front-desk operations.
- Handle and update customer interactions through the CRM and Help Desk systems, ensuring timely follow-up and resolution.
- Support customer service activities and coordinate with internal departments for effective issue resolution.
- Perform general administrative duties as required.
REQUIREMENTS
- Proven ability to manage front-office operations and maintain accurate records.
- Excellent communication skills in English and Sinhala (knowledge of Tamil will be an added advantage).
- Proficiency in MS Office Applications.
- Prior experience in customer service, front-desk management, or CRM/Help Desk systems is preferred.
- A positive attitude, strong interpersonal skills, and the ability to work well within a team.
REMUNERATION
Remuneration for the above position is negotiated and will be commensurate with qualifications and experience.
Interested applicants please forward your CV with the relevant contact information of two non-related referees to reach [email protected] or to the following address within 14 days. Please include the position applied for in the subject line of the e-mail or on the top hand corner of the envelope.
