Job Description
ASSOCIATE - LEGAL SALES
Location: Colombo, Sri Lanka (Onsite)
Experience: Minimum 2 years
ABOUT MUVE
Muve is a UK-based property law firm with 500+ team members across the UK and Sri Lanka. We are building modern AI infrastructure, automation tools, and next-generation internal systems to improve workflows, reduce manual work, and support our lawyers and operational teams.
ROLE OVERVIEW
The role is responsible for using knowledge of company products or services to connect with clients and generate sales for the company. The duties include developing sales pitches to sell products or services, contacting warm inbound leads or taking calls from prospective clients and maintaining documentation of sales like invoices or client contracts.
KEY RESPONSIBILITIES
- Proactively contact all newly assigned leads within agreed Service Level Agreements (SLAs).
- Manage and maintain an accurate, up-to-date sales pipeline using the company's CRM system.
- Convert enquiries into formal client instructions, achieving a minimum average of 2.5 instructions per working day.
- Achieve and maintain conversion rates in line with current business targets and expectations.
- Build and maintain strong relationships through regular communication with all active clients.
- Identify personal performance gaps and proactively highlight any training or development needs to manage.
- Maintain a strong working knowledge of the company's legal products and services, clearly explaining their benefits to both prospective and existing clients.
REQUIREMENTS
- Minimum 2 years of experience in sales, customer service & tele-sales.
- Exceptional communication skills.
- Strong communication skills in English, with the ability to confidently engage and persuade clients.
- Proven ability to meet daily performance targets, including lead contact, conversion rates, and instruction volumes.
- Excellent telephone manner and professional approach to client interactions.
- Strong time management skills with the ability to work to SLAs, KPIs, and performance expectations, while remaining a self-motivated and collaborative team player.
Interested candidates are invited to apply by clicking on the link in the caption.
