Order Processing | Customer Service Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING
ORDER PROCESSING / CUSTOMER SERVICE EXECUTIVE
IPD is a publicly listed Australian company providing electrical engineering products and solutions to the Australian market for over 70 years. IPD Colombo team is the offshore unit of IPD Australia and currently consists of over 200 professionals collaborating with over 450 team members across Australia in a dynamic and innovative environment to achieve high quality results.
KEY RESPONSIBILITIES:
- Required to process sales orders and returns in a timely and accurate manner
- Attend to inquiries & process quotes according to customer requirements
- Liaise with Australian counterparts to advise customers of the estimated time of arrival for logged orders
- Provide necessary product and service-related information to customers
WHAT WE OFFER YOU:
- An attractive remuneration package.
- A friendly and flexible work environment.
- A good work-life balance.
- Enhance your skills through direct involvement with international standards and practices.
- Gain international exposure through collaboration with experienced Australian teams.
- Opportunities for professional growth and development.
QUALIFICATIONS & SKILLS/REQUIREMENTS:
- Minimum 2 years of working experience in BPO/Customer Service/Operations
- Outstanding written and verbal communication skills
- Good knowledge of Electrical/Industrial products would be an added advantage
- Willing to work according to the Australian calendar and Australian working hours
IPD COLOMBO (PVT) LTD
No: 118/5, 1/1, Narahenpita Road, Narahenpita, Colombo – 05, Sri Lanka.
Web: www.ipd.lk
