Team Lead - Insurance Operations Support
Banking / Insurance / Financial Services
About the Employer
Job Description
Team Lead - Insurance Operations Support
Accqua Global Services (AGS) is a finance, accounting and back-office solutions provider for leading insurance companies across the Middle East. For over the years, AGS has been the trusted outsourcing partner to GCC's largest publicly listed insurers, delivering end-to-end finance operations, technical insurance accounting, and insurance process support.
What you’ll own :
- Act as single point of contact (SPOC) for Client’s policy servicing queries
- Coordinate daily communication and resolve queries & disputes with the client
- Monitor turnaround-time (TAT) compliance against agreed service levels
- Allocate tasks and manage workload across the Operations Support team
- Route first-level queries and escalations to the right specialist
What You Bring :
- 2–3 years in Customer Service, Policy Operations or Claims Servicing of an insurance company.
- Or equivalent customer-service experience from a leading service establishment
- Computer savvy, with a good understanding of basic ERP functionalities.
- Strong coordination, communication and problem-solving skills
Send your CVs stating “Insurance” in the subject line
Accqua Global Services (Pvt) Ltd, IBM Building II, Nawam Mawatha Colombo 02
