Job Description
Front Office Manager
Be part of our journey...
At Pullman Colombo City Centre, we believe that a memorable guest experience begins the moment a guest walks through our doors.
If you are a natural leader with a passion for hospitality, excellent communication skills, and a commitment to creating outstanding guest experiences, we would love to welcome you to our team.
Key Responsibilities
- Manage and supervise the day-to-day operations of the Front Office Department.
- Ensure a warm, professional and efficient welcome and service to all guests.
- Lead, train, motivate and monitor the performance of front office staff.
- Handle guest requests, feedback and complaints promptly and professionally.
- Oversee check-in, check-out, room assignments, reservations and billing procedures.
- Involve with regular operational and financial reports for management.
- Ensure hotel standards, policies and procedures are consistently followed.
- Monitor occupancy, room availability and front office revenue.
- Assist the management team with operational and administrative duties as required.
YOUR SKILLS & EXPERIENCES
- Minimum of 5 years of experience in Front Office operations, preferably in a supervisory or managerial position.
- Diploma or degree in Hotel Management, Hospitality Management, or a related field.
- Excellent communication, interpersonal and leadership skills.
- Strong knowledge of hotel front office procedures and reservation systems.
- Good computer skills and familiarity with hotel PMS software.
- Ability to work flexible hours, including weekends and public holidays.
- A professional appearance and positive, service-oriented attitude.
WHY WORK FOR ACCOR
- We offer an attractive remuneration, service charge, medical insurance, meals and welfare.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Pullman Colombo City Centre
24 Srimath Anagarika Dharmapala Mawatha – 00300 Colombo Sri Lanka
Tel +94 117 450 450 pullman.accor.com
HOW TO APPLY: Send your updated CV to [email protected]
Hospitality is a work of heart.
ACCOR
