Head of Agency - Colombo, Sri Lanka (Full Time, Remote)
About the Employer
Job Description
Head of Agency Colombo, Sri Lanka (Full Time, Remote)
Mark and Comm is a boutique strategic communications and PR agency. We were named Rest of South Asia PR Agency of the Year 2025 by Campaign Asia-Pacific, and work across media relations, crisis counsel, digital and social intelligence for clients. We are a PRCA Corporate Member, a GlobalCom PR Network affiliate, and Sri Lanka's exclusive Hootsuite and Talkwalker partner.
We are looking for a Head of Agency to lead our PR, client servicing and delivery across a client roster spanning technology, aviation, financial services, hospitality, agriculture and manufacturing among many others. This is a senior role for someone who has run an agency's accounts and teams, wins pitches, protects quality and can sit across the table from a client's CEO. The role reports directly to the MD/CEO and is a full time remote position, with physical meetups at our Parkland Building office in Colombo as required.
What You'll Do
- Lead PR strategy and counsel across retainer and project accounts, including media relations, thought leadership, reputation and crisis response
- Own senior client relationships, including regular reviews with CEOs and C level contacts, and be accountable for delivery, timelines and reporting
- Lead RFPs, tenders, proposals and pitches alongside the MD/CEO, and grow existing accounts and new sectors
- Manage, mentor and review the performance of the full agency team, including directors, managers and executives, and support hiring and onboarding
- Run quality assurance across all outputs by setting standards, reviewing work before it reaches clients and building QA checklists and approval workflows
- Manage retainer profitability, resourcing, billing and scope with the MD/CEO and finance team, and keep operations, SOPs and tools running smoothly
- Drive internal projects, award submissions and agency outreach
- Build partnerships with industry bodies and affiliate networks, and represent the agency at industry forums and advocacy platforms
What We're Looking For
- 10 or more years of experience in PR and strategic communications, including time as a Head of PR or in a comparable senior leadership role
- Agency work experience is a must, ideally managing multiple clients and teams at once
- A proven record of winning pitches, managing senior clients and handling crises with composure
- Strong writing and editorial judgment, with a sharp eye for quality; working fluency in Sinhala and Tamil is an advantage
- Financial and operational sense, and the ability to work independently and make calls under pressure
If you are ready to help run an agency and raise the bar on everything it delivers, we want to talk.
To Apply
Send your detailed CV, a mandatory covering letter and two industry references, preferably agency heads or C level clients, to [email protected] with the subject line "Head of Agency". Applications are reviewed on a rolling basis, and the position may be filled at any time.
