Operations Analyst / Senior Operations Analyst - Collections
Accounting / Auditing / Finance
About the Employer
Job Description
Build Your Career. Make an Impact.
Operations Analyst / Senior Operations Analyst
Collections
- Colombo and Kandy
- On-site, 5 days a week
- 7.30 PM to 4.00 AM IST
- US calendar applicable
- Department: Collections
- Employment: Full-time
Benefits
- Accelerated Career Growth
- Attractive Monthly Performance-Based Incentives
- Above-Market Compensation
- Direct Client Interaction
- Special Night Shift Allowance
- Additional Monthly Allowance
- Company-Provided Transportation
Key Responsibilities
- Prepare and analyze AR reports, identify root causes, prioritize accounts, and follow up to meet daily productivity targets.
- Review collection-related correspondence and coordinate internally to address gaps before contacting insurance representatives.
- Support assigned clients and respond to internal and external queries.
- Review QA reports, address identified issues within 24 hours, and follow HIPAA and ISO standards.
- Maintain timely daily and weekly reporting, keep SOPs updated, and support new employees through job-related training.
Qualifications
- Completed or currently pursuing a Bachelor's degree or academic/professional qualification in Finance, Healthcare, Business, or a related field.
- Minimum 1 year of experience in the BPO sector is mandatory.
- At least 2 years' RCM experience, preferably in hospital medical Collections, will be an added advantage.
- In-depth knowledge of EPIC and other RCM Systems preferred.
- Detailed knowledge and understanding of the patient revenue cycle continuum.
- Strong problem-solving and analytical skills.
- Good written and verbal communication skills.
- Proficiency in Microsoft Office applications.
Who We Are Looking For
We are looking for a motivated and detail-oriented professional to join our Collections team. The ideal candidate should have good communication, analytical, and problem solving skills, with the ability to follow up on outstanding payments, resolve issues, work well with teams, and meet performance targets.
Why HealthRecon Connect
HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with operations across Sri Lanka, India, and the Philippines. At HealthRecon, you will join a fast-growing, multi-geography organization where you can make a meaningful impact, contribute to our growth, and help shape how we work.
Ready to apply?
- Apply via www.healthreconconnect.com/careers/ by selecting the relevant vacancy and clicking Apply Now.
- Applications without a CV will NOT be considered.
- Please review the workweek, shift details, and other job requirements carefully before applying.
- Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.
HealthRecon Connect is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace.
