Job Description
Systems Support Engineer
PERMANENT | FULL TIME | COLOMBO, SRI LANKA
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.
Great technology support can make all the difference when our people are working across the world! As our Systems Support Engineer, you’ll provide Level 2 technical support, taking ownership of incidents and service requests of our global users. You’ll investigate and resolve technical issues across our enterprise technology environment, manage escalations, monitor system alerts, and ensure issues are progressed through to resolution, in line with service expectations.
Working closely with TechOps and other Technology teams, you’ll share knowledge and, when required, act as shift lead to support our Level 1 Engineers, coordinate priorities and ensure effective ticket management and shift handovers.
If you enjoy solving problems, and working collaboratively to support a global business, we’d love to hear from you!
This is a full-time permanent position in our 24x7 IT Systems Support team, so you’ll work across a rotating shift roster, based in our Colombo, Sri Lanka office.
Some of the essential experience you’ll bring with you may include:
- A degree in IT, Computer Science, Systems Engineering or equivalent qualifications.
- 3+ years’ experience in enterprise IT support, including experience in a service desk or IT support role managing incidents, service requests and escalations.
- Practical experience supporting and administering Microsoft 365, Microsoft Intune and Jamf.
- Experience with system administration, application installation, patch management, log analysis, and technical troubleshooting.
- A good understanding of ITIL practices, including incident, problem, change and service request management.
- Strong analytical, documentation, communication, and customer service skills, with the ability to work collaboratively across global teams.
What it’s like working for Intrepid:
Our people reflect the diversity of our customers & the communities we visit. Our global team is made up of 58 nationalities across 46 countries, & Intrepid recognises that diversity makes us a stronger business so we encourage applications from people of all backgrounds!
Work Perks
- Flexible work options such as work from home & work from anywhere 4 weeks a year!
- Experience Intrepid with a FREE trip every year, plus an extra week of leave to enjoy it!
- E-learning & professional development, with diverse global career opportunities.
- Access to an Employee Assistance Program, a 24/7 service that offers counselling
- Support causes important to you with 20 hours of volunteer leave every year.
Apply Here — All applications must be submitted through our website above.
