Job Description
WE'RE RECRUITING OTA EXECUTIVE / OTA SENIOR EXECUTIVE
Join our dynamic hospitality team and grow TONIK's online presence, optimise OTA performance and deliver seamless guest experiences.
KEY RESPONSIBILITIES
- Onboard properties on global and regional OTAs; manage set-up, verification and go-live.
- Maintain accurate descriptions, photos, amenities, policies and configurations reflecting TONIK's luxury and boutique positioning.
- Audit listings to improve visibility, ranking and conversion.
- Manage rates, availability, restrictions and promotions through channel managers and OTA extranet; maintain rate parity.
- Prevent overbookings, resolve inventory mismatches and monitor competitor rates.
- Handle guest enquiries, convert bookings and coordinate arrivals, special requests and departures with property teams.
- Ensure timely invoicing, payments, deposits, refunds and OTA reconciliations.
- Manage guest reviews, track ratings and address recurring feedback.
- Build OTA partner relationships; secure visibility, campaign placements and programme benefits.
- Resolve partner issues, review commissions and onboard suitable new channels and online partnerships.
- Report on bookings, channel mix, cancellations, conversion and reviews; recommend occupancy and revenue improvements.
- Document processes, train property teams and develop expertise to lead a growing OTA team.
CANDIDATE PROFILE
- OTA Executive
- Minimum 2 years in OTA, reservations or online distribution at a hotel, villa operator or OTA.
- Manage day-to-day listings, rates, inventory and guest communication with guidance.
- OTA Senior Executive
- Minimum 4 years, including hands-on management of multiple properties across several OTAs.
- Work independently, lead OTA relationships and new channel onboarding.
- Required for both levels
- Hands-on experience with Booking.com, Airbnb, Expedia and Agoda extranets.
- Working knowledge of channel managers and property management systems (PMS).
- Sound knowledge of rate parity, inventory controls, restrictions and OTA ranking factors.
- Excellent written and spoken English.
- Strong attention to detail in rates, availability and invoicing.
- Preferred
- Luxury villa, boutique hotel or vacation rental experience.
- Diploma or degree in Hotel Management, Tourism or Business.
- Familiarity with revenue management or rate shopping tools.
- Experience onboarding new OTAs or online partners.
FOCUS AREAS
- Online Distribution
- Revenue Growth
- Guest Experience
- Channel Partnerships
About the Role
The OTA Executive / OTA Senior Executive will own how TONIK's villas and boutique properties are listed, priced and sold across regional and global online travel agencies. You’ll keep every listing accurate and appealing, keep rates and availability in step across channels, and make sure each guest’s journey runs smoothly from booking to check-in, invoicing and the review that follows.
The role sits at the heart of TONIK's distribution. Beyond running the channels we already have, you’ll look for new platforms and online partners that can bring the right guests to our portfolio. Over time, we’d like you to grow into the team’s go-to expert on online distribution and build a small team of your own.
ACORN GROUP: Just like how an acorn grows into a mighty oak tree, we have embarked on a journey of growth to become a leader in the industries we operate. The core businesses include Aviation, Destination Management, Travel Services and Hotel & Villa Management, with expansions into Freight & Logistics, Insurance Brokering and Education Management. Acorn Group has a regional footprint, with presence in Sri Lanka, Maldives, Thailand, Cambodia, Bangladesh and UAE, partnering with premier travel and aviation service providers to deliver best-in-class experiences for our clients.
Email your resume to [email protected]
