Assistant Domain Lead - IT Application Support (Associate Manager/Executive)
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
ASSISTANT DOMAIN LEAD - IT-APPLICATION SUPPORT (ASSOCIATE MANAGER / EXECUTIVE)
THE JOB
- Ensure all automated applications are fit for NDB Bank's purpose and designed with efficiency and integrity, adequately tested and deployed on time to provide a robust customer service
- Provide continuous support for all applications running in production and contingency sites by coordinating with internal technology / business teams and external vendors to resolve live application issues
- Ensure that all applications and related vendor support services comply with all internal and external audit, security and regulatory standards, policies and requirements
- Ensure proper follow-up of all logged issues with vendors to maintain minimum age analysis in the logged issue
- Provide continuous (scheduled and unscheduled) updates to relevant governance and management forums
- Timely coordination and tracking of issue resolutions with Vendors
- Ensure the quality of delivery in providing solutions
- Enforce the stability of the support systems
- Prioritization of tasks based on the need basis
- Maintain zero tolerance with respect to adherence to all internal audit, external audit & regulatory compliance, as applicable
THE PERSON
- Bachelor's degree in Computer Science / Information Technology or possess an equivalent professional qualification
- Possess a minimum of 6 years' experience in IT-related field with 3 years of experience in the banking sector
- Attention to detail and be able to work under pressure
- Possess good communication, presentation, and negotiation skills
- Possess analytical and problem-solving skills
Please login to https://www.ndbbank.com/careers to apply on or before 26th June 2024
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