Job Description
We're hiring!
Are you a dynamic individual with excellent communication skills? Do you thrive in fast-paced environments and enjoy interacting with people? If so, we have the perfect opportunity for you!
Call Center Executive
Transco Cargo Warehouse, Wattala
RESPONSIBILITIES
- Handle inbound calls professionally and efficiently.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve performance targets and goals.
- Stay updated on product / service knowledge to effectively assist customers with their queries.
- Follow communication scripts and guidelines to ensure consistency and quality.
REQUIREMENTS
- Strong communication skill in English is a must.
- Excellent interpersonal skills with a customer-centric approach.
- Proficiency in basic computer applications.
- Previous experience in a call center or customer service role is preferred.
- Candidates from Wattala, Kotahena, Mattkkuliya are preferred.
If you are the right person to fulfill the above requirements, send your CV to us with the contact details of two non-related referees to the following email address within 7 days of this advertisement.
Email: [email protected]
