Job Description
JOB ROLE
- Review arrival lists to welcome guests.
- Attend to special guests (e.g., VIPs) and answer their inquiries.
- Provide information about available games, amenities, zone, and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Conduct daily tasks (e.g., Registering and giving membership numbers to guests).
- Address customer complaints and refer them to Guest Relations Manager or Operation Manager when needed.
- Record information in the logbook daily.
- Introducing upcoming events and guide the audience through the entertainment.
- Providing commentary for the audience during the anniversary, daily draws, tournaments and on other occasions.
- Liaising with relevant departments to provide a superior service to our clients.
SKILLS
- Excellent communication skills in English.
- Proficiently in Hindi, Chinese, or Arabic language will be an added advantage.
- Pleasant personality and good interpersonal skills.
- Good listener, teamwork skills, and the ability to adjust to situational changes.
- Age below 35 years.
- Familiar with computer applications and writing skills.
- This role may require working nights, weekends, or holidays.
BENEFITS
Lucrative remuneration package and opportunity to grow.
Contact Information
Head of Human Resources
Bellagio Limited,
430, R.A.De Mel Mawatha, Colombo 03 | Tel: 0112 44 55 22
Within 14 days of this advertisement, please send your CV to: [email protected]
Mention applied position on the subject line at the email.
