Job Description
MBSL Insurance Company Limited (MBSLI)
MBSL Insurance Company Limited (MBSLI) is a subsidiary of Merchant Bank of Sri Lanka & Finance PLC which is subsidiary of Bank of Ceylon, the largest state bank in Sri Lanka. MBSLI, powered by its parent company is now geared to mark an unprecedented success in its journey of insurance with a strong dedicated team to assure all stakeholders an unparalleled reputation in reach of highest expectations.
At present, the Company is in a rapid expansion process. To steer our expanding operation, we are in search of suitable candidates with proven track records for the following position. You are invited to witness the success story of MBSLI and drive the company to greater heights. If you feel that you are the ideal candidate, join hands with us!
CUSTOMER CARE OFFICERS
Are you looking for an exciting career in insurance? We are seeking young, energetic, and self-motivated individuals who thrive in a team environment. Take this opportunity to be part of a winning team and elevate your professional journey!
Your Role:
Responsibilities of the above job role will include but are not limited to the following;
- Handle incoming calls and respond to customer inquiries professionally.
- Direct customer queries to the appropriate departments for quick solutions.
- Manage and resolve customer complaints efficiently.
- Document all call-related information according to company standards.
What we are looking for:
- G.C.E. Ordinal Level and/or G. C. E. Advanced Level (school leavers are encouraged to apply).
- Minimum 1 year previous experience in the field of Customer Care / Call Center / Telemarketing, preferably in the Motor insurance or financial service industries would be a distinct advantage.
- Excellent telephone etiquette.
- Excellent communication skills.
- Ability to work in a computerized environment.
- Attention to details and ability to work with strict deadlines.
- Very good interpersonal skills.
Location:
Colombo (Head Office)
Attractive remuneration packages with other fringe benefits will be offered to right candidates who meet the Qualification, Experience and other assessment factors.
Suitable candidates are requested to send CVs stating two non-related referees by email [email protected] or to below mention postal address by post within 10 days of this advertisement.
Only shortlisted candidates will be notified.
Human Resource Department
MBSL Insurance Company Limited
No. 519, T. B. Jayah Mawatha, Colombo 10
Web: www.mbslinsurance.lk
