Job Description
The Job
- Act as the primary point of contact for all ERP-related queries, issues, and support requests
- Ensure system security and access controls are properly maintained, adhering to the established policies
- Provide comprehensive technical support to end-users, assisting them in navigating the ERP system and resolving any functional or technical issues
- Conduct training sessions for new users and refresher courses for existing users to maximize system utilization and productivity
- Diagnose and troubleshoot problems related to the ERP system, collaborating with internal and external stakeholders to identify root causes and implement effective solutions
- Ensure the accuracy and integrity of data within the ERP system by conducting regular data audits and data cleansing activities
- Maintain comprehensive documentation of ERP system configurations, processes, and troubleshooting guidelines
- Ensure compliance with relevant data protection regulations and industry best practices concerning ERP system usage and data handling
The Person
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related qualification with a minimum of two years’ experience in a similar role is preferred
- Familiarity with ERP modules such as finance, human resources, student management, and inventory management
- Knowledge of MySQL and database management will be an added advantage
- Excellent communication and interpersonal skills to interact effectively with end users and stakeholders
- Ability to work independently, manage priorities, and handle multiple tasks simultaneously
For those who are interested and capable of fulfilling the above requirements, please forward your updated CV within 14 days of this advertisement to [email protected] and mention the position as the subject.
