Job Description
ABOUT US
Orient Finance PLC is a member of the Janashakthi Group, is a reputed finance company licensed by the Central Bank of Sri Lanka, boasting a robust nationwide presence and a 43-year legacy. Our financial strength and credibility, as attested by the Lanka Rating Agency (LRA), continue to position us as a front-runner in the industry. Orient Finance offers a comprehensive suite of financial services tailored to meet the specific needs of our customers and prioritized innovation and exceptional customer service.
Assistant Manager - CRM
Job Responsibilities
- Service walk-in customers / prospective customers by providing the required information as per the set procedures / guidelines.
- Act as a supporting officer for CX / Call Centre and client servicing.
- Handle all customer-related documents meeting set standards and guidelines.
- Attend to all e-onboarding applications on time and process accordingly.
- Keep record of all visitors / customers and handing over of collected documents.
Person Specifications
- Minimum of 2-3 years of proven experience in a CRM role or a similar customer-facing role in a reputed organization.
- Relevant professional qualification in full or part.
- Excellent communication and interpersonal skills.
- A customer-first attitude with a passion for delivering high-quality service.
Inbox your CV to - [email protected]
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