Job Description
Process Associate, HCLTech
(Colombo 02) / Process Associate / Full-Time
About Us
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Job Summary
We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive – Voice/Semi Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail.
Work Mode
Onsite and willing to work in Night Shifts from 8 PM to 5 AM IST.
Essential Responsibilities:
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify the trends and add values to the project.
- Improve the Cash flow and work towards reducing the Days in AR.
- Reduce the number of touches on the claim.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
Skills and Competencies:
- Strong verbal and written communication skills.
- Focus on delivering a positive customer experience.
- Should possess active listening skills.
- Good data entry & typing skills.
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills on the process.
- To use sound judgment and take decisions.
Formal Education and Experience:
- Graduation (any stream).
- 0 - 6 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We’ve been at the forefront of IT services solutions in Sri Lanka for over 2 years.
- We offer End-to-end digital transformation expertise that helps clients from strategy through execution.
- We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
- We offer freedom and flexibility on the job, empowering our employees to make decisions.
- We offer a virtual-first work environment, promoting a good work-life balance and real flexibility.
- Our company is extremely diverse with representation of 165 nationalities.
- We offer the opportunity to work with colleagues across the globe.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
As a company with employees representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
If you are interested, send your CV to [email protected]
