Job Description
Who we are...
At Spring Pal, we are proud to be one of Sri Lanka’s leading mattress brands, dedicated to transforming the way people sleep. With cutting-edge technology, locally crafted expertise, and a deep understanding of customer needs, we deliver premium-quality spring mattresses at unmatched value.
Our mission goes beyond comfort – we aim to redefine sleep culture across the island, making restful nights accessible to everyone. As we continue to grow as a household name in sleep innovation, we’re looking for passionate and service-driven individuals to join us in setting new benchmarks in customer experience and satisfaction.
Key Responsibilities...
- Serve as the first point of contact for customer inquiries, both online and in-store.
- Provide accurate information about our mattress range, warranty, and delivery services.
- Resolve customer concerns, complaints, and after-sales issues with professionalism and empathy.
- Maintain customer service records and follow up to ensure complete satisfaction.
- Collaborate with logistics, technical, and sales teams to ensure smooth order fulfillment.
- Educate customers on product care and benefits to ensure long-term satisfaction.
- Assist in showroom operations, promotional campaigns, and customer engagement activities.
- Uphold the Spring Pal brand promise by delivering a consistently excellent customer experience.
The person...
- Good communication and interpersonal skills
- Basic computer knowledge (MS Office, email, etc.)
- Previous experience in customer service is an advantage
- Friendly, polite, and willing to help others
- Able to work shifts, weekends, and holidays
- Age below 30 preferred
Please WhatsApp or email your resume to the following number:
074 319 1658
21A, Narahenpita Rd, Nawala, Sri Lanka
