Job Description
Key Responsibilities Include:
- Provide comprehensive technical support to end-users, including troubleshooting application software issues, network connectivity problems, and system errors.
- Respond promptly to IT support tickets, ensuring timely resolution of technical issues to minimize downtime and disruptions.
- Install, configure, and maintain computer hardware, system software, application software, and peripheral devices, ensuring proper functionality and compatibility.
- Administer and support enterprise applications, including cloud systems, productivity tools, ITSM tools, collaboration platforms, leading cloud platforms such as AWS and AZURE, zero trust solutions, endpoint protection solutions, etc.
- Manage and monitor cloud infrastructure, optimizing resources and ensuring scalability and reliability.
- Implement and manage containerization technologies such as Docker and Kubernetes.
- Design, implement, and manage security controls, including firewalls, Endpoint, DLP, Cloud protection, intrusion detection systems, and access controls.
- Ensuring compliance with relevant regulations and standards such as HIPAA, ISO 27001, and others applicable as applicable.
- Collaborate with cross-functional teams to implement and maintain IT infrastructure, including servers, networking equipment, and security systems running on cloud platforms as well as on-premises.
- Conduct system upgrades, installations, and migrations while adhering to best practices and minimizing impact on end-users.
Additional Responsibilities:
- Assist in the management of IT assets, including hardware and software inventory, license compliance, and lifecycle management.
- Develop and maintain IT documentation, including user guides, standard operating procedures, and knowledge base articles.
- Stay up to date with the latest cloud technology trends, security threats, and industry best practices, and make recommendations for continuous improvement.
Qualifications/Criteria:
- Degree in Computer Science, Information Technology, or a related field.
- Certified in AWS, AZURE, EndPoint protection, O365, DLP.
- Experience in IT support roles, with a focus on troubleshooting and problem-solving.
- Proficient in supporting Microsoft O365, Microsoft Windows and Office suite, Microsoft Teams and other collaboration tools, cloud storage and SFTP solutions, as well as common business applications.
- Familiarity with ticketing systems and remote support tools.
- A strong customer service orientation and a passion for providing exceptional end-user support.
- Proactive approach to problem-solving, with the ability to work independently and prioritize tasks effectively.
How to Apply
- Please visit our career portal, select the relevant vacancy and click on the 'Apply Now' button to apply.
- Your application would NOT be considered without a CV on file.
- Please review the criteria and other information listed on this job advertisement thoroughly prior to applying.
- Please pay specific attention to the workweek, shift details, and other features of the job.
- All applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted due to the large volume of applications we receive. Thank you for understanding.
About HealthRecon Connect
HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 50 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes, and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer loyalty, and the trust of the entire healthcare community to excel.
HealthRecon has been certified a Great Workplace by Great Place to Work in Sri Lanka for five consecutive years and was adjudged one of the 40 Best Workplaces in Sri Lanka in 2021. HealthRecon is also a participant in the United Nations Global Compact.
HealthRecon Connect is an Equal Opportunity Employer.
