Job Description
Driver Operations Executive
JOB RESPONSIBILITIES
- Calling drivers for online duty & directing them to demanding areas throughout the day and managing supply.
- Reporting hourly basis ride counts & keeping records on same for analytical works.
- Drafting/ sending driver communications using different communication channels and maintaining records of the same.
- Food operation-related duties.
- Adding/ Removing radius controls as per the food team's requests.
- Assigning riders/ drivers for food orders that were received through the WhatsApp channels.
- Order re-hailing/ Order Canceling.
- Attending Immediately to CRM tickets.
- Arranging drivers for corporate vehicle requirements and special events.
- Obtain operational data from the company data analyst & analyze the same, and present to management for decision-making.
- Focus on all job-related works to achieve departmental KPIs.
SKILLS AND COMPETENCIES
- Diploma or certificate on IT related (excel).
- Proficient in both Tamil and Sinhala content writing.
- Fluent in Photoshop.
- Literacy in IT is a must.
- Should be able to work with MS Office is a must.
- Previous experience in customer care or call center operation fields is an added advantage.
- Having good verbal and written skills in Sinhala and English languages. Tamil language proficiency is an added advantage.
- Telephone problem-solving skills.
- Ability to work on a roster basis and under pressure.
