Branch Executive - Kalutara
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Branch Executive - Kalutara
Responsibilities
- Provide necessary support to drivers and customers. (Stakeholder Management)
- Contribute to the improvement of the assigned business verticals and execute strategies to get the ideal deliverables (KPIs)
- Assist customers and drivers with account setup, app navigation, and troubleshooting inquiries related to the products handled
- Communicate effectively with customers and drivers to understand and resolve their technical concerns promptly
- Collaborate with the Business units, and technical and development teams to escalate and resolve technical issues and identify the gaps to fill within relevant timelines
- Maintain accurate daily records
- Stay updated on features and updates of related mobile applications to provide accurate assistance to users.
- Prepare reports and provide analytical information as instructed by the management
Skills and Qualifications
- Degree/Diploma in Business Management, Marketing, IT or related field preferred.
- Minimum of 1-2 years of experience in operations: support role, preferably in a similar industry.
- Verbal & written proficiency in both Sinhala and English languages is required.
- Strong technical aptitude with a deep understanding of mobile phone technology.
- Excellent problem-solving skills with the ability to identify and resolve technical issues efficiently.
- Residing in Kalutara District is an added advantage.
- Preferably Male Candidates only.
Email: [email protected]
Phone: 0760106099
Address: No 309, Highlevel Road, Colombo 6
