Job Description
WE ARE HIRING!
PRODUCT SUPPORT ENGINEER
Responsibilities
- Serve as the primary technical contact for customer-reported issues related to our software products.
- Troubleshoot and diagnose software bugs, configuration issues, and performance bottlenecks.
- Reproduce customer issues in test environments to aid in root cause analysis.
- Collaborate with internal engineering teams to escalate and resolve complex technical problems.
- Provide timely updates and clear communication to customers throughout the support process.
- Participate in product testing and quality assurance during new releases.
- Monitor system performance and provide recommendations for improvements.
- Maintain logs and records of issues, resolutions, and patterns to identify recurring problems.
- Contribute to continuous improvement initiatives for support processes and customer experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2+ years in a technical support, software engineering, or related role.
- Strong troubleshooting skills with a good understanding of software development and system architecture.
- Proficiency in one or more scripting/programming languages (e.g., Python, JavaScript, Java, Bash).
- Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
- Familiarity with databases (SQL).
- APIs, and cloud platforms (AWS, Azure, etc.) is a plus.
- Excellent communication skills — both written and verbal.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Experience with SaaS or enterprise-level software products.
- Understanding of networking concepts and web technologies.
Send your resume to [email protected]
