Job Description
The Cake Factory
Location: Rajagiriya
Working days: Monday to Saturday
Join our Team as an Executive - Customer Service
We are looking for an experienced and goal-oriented individual to join our team. As an Executive - Customer Service, you will play a vital role in delivering the best customer experience to our client base in line with our company’s goals and objectives.
Responsibilities:
- Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc.
- Have effective communication with customers that results in building customer confidence
- Collect and analyze feedback after completing customer inquiries
- Attract and retain customers by answering questions and providing suggestions
- Report customer complaints and escalate issues when necessary
- Meet individual metrics for case volume, availability, and customer satisfaction
- Work as an effective team member ensuring smooth interactions between the customer and CRM team
Requirements:
- Prior experience working in Customer Support
- Minimum of 2 years of experience at an Executive Level
- Excellent knowledge in using Word processing & Spreadsheet tools
- Strong analytical and problem-solving skills
- Excellent communications skills in spoken and written English
We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth within our organization.
If you meet the above requirements and are interested in applying for this position, please submit your resume and cover letter within 7 days to [email protected]. We look forward to hearing from you!
