Executive - Customer Experience Governance
Customer Service / Public Relations / Call Center
About the Employer
- Diesel & Motor Engineering PLC
Sri Lanka
Job Description
Join The DIMO Tribe
As a leading Diversified Conglomerate, we create value responsibly by building partnerships that last generations, in our journey of fuelling the dreams and aspirations of the communities we serve. DIMO’s robust portfolio spans 10 sectors, with sustainability and ethical practices at the heart of our organization. Our focus is on fostering resilient communities and businesses, ensuring that working at DIMO is enjoyable and rewarding.
Job Title:
EXECUTIVE - CUSTOMER EXPERIENCE GOVERNANCE
Job Role:
The jobholder is responsible for managing and ensuring consistent delivery of customer experience across the Group. This role entails defining customer experience standards, monitoring service quality and leading initiatives aimed at enhancing customer satisfaction and retention.
Job Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field
- Past experience in customer experience governance or a related role
- Strong understanding of customer journey mapping and service governance
- Excellent problem-solving, communication, and organizational skills
- Ability to work collaboratively with various departments
- Strong analytical mindset with the ability to interpret data and trends
Here's How You Can Apply:
Share your CV with us at [email protected] within 7 days of this advertisement. Kindly state the post applied for on the subject line of the e-mail.
DIMO is an equal opportunity employer.
Executive Director/Chief Human Resources Officer
DIMO
65, Jethawana Road, Colombo 14
011 244 9797 | www.dimolanka.com
www.facebook.com/careersDIMO
