Job Description
Job Profile
- Tracking footfall on a timely basis and reporting trends to management.
- Identifying potential clients including retailers, advertisers, corporate brands, and event organizers.
- Serving as the primary point of contact for clients and coordinating with support services such as security, housekeeping, and maintenance.
- Assisting the marketing team in executing campaigns aimed at increasing footfall to the mall.
- Supporting the preparation of the operational budget and monitoring expenses.
- Ensuring that health and safety standards are being met across Crescat Shopping Mall and informing management of any related risks affecting employees, contractors, or the public.
- Conducting periodic checks and preventive maintenance of cleanliness, air conditioning, lighting, equipment, and all common areas including parking and service zones.
- Compiling daily reports on vehicular traffic and operational concerns and submitting summaries to mall management in a timely manner.
- Handling customer complaints effectively and assisting tenants with trade license requirements.
- Coordinating with facility management teams to oversee day-to-day operations, including maintenance, security, cleaning, pest control, waste collection, mall administration, and customer service.
- Managing conflicts and disputes among tenants, customers, and visitors in a professional manner to avoid disruption to mall operations.
Personal Profile
- Diploma or Degree in Business Administration, Facilities Management or a related field.
- Health & Safety certifications would be an added advantage.
- Minimum of 2–3 years’ experience in a similar role, preferably in retail, property management, or hospitality sectors.
- Experience in handling customer service, vendor coordination, and operational reporting.
If you are confident that you possess the above requirements, please send in your CVs to [email protected] on or before the mentioning the position applied for on the subject line.
