Job Description
WE ARE HIRING
We are seeking a dynamic and customer-oriented individual to join the ATM Help Desk team at a reputed private bank in Sri Lanka. In this role, you will be responsible for providing first-line technical support to customers experiencing issues with our ATMs.
Key Responsibilities:
- Resolve inquiries related to ATM malfunctions, card issues, and other technical problems.
- Diagnose and troubleshoot ATM issues remotely or by guiding customers through basic troubleshooting steps.
- Escalate complex issues to higher-level support teams as needed.
- Contribute to the continuous improvement of ATM services and customer support processes.
Qualifications:
- Age: 20-25 years
- Excellent communication skills in English (Minimum "C" pass for O/L English)
- Minimum "C" pass for O/L Mathematics
- Minimum 3 "S" passes for A/L
- Basic computer literacy and familiarity with customer service principles
- Excellent customer service orientation and a positive attitude
SHIFT-BASED WORKING HOURS MAY BE REQUIRED.
Send Your CV / Resume to: [email protected]
0757334720
COLOMBO
